Sunday 28 February 2010

Car park fiasco

Since the beginning of the year we have been on a mission to help sort out and update my mum's kitchen. My Mr Fixit husband was on hand and we set aside a weekend to complete the job. All I had to do was take mum to a local DIY store, choose a paint colour,some tiles and a border.Easier said then done. The plethora of paints, tiles and border tiles left us with too many decisions to make in a short period of time. When we finally got out of the shop the car park was full with people queing to find a space.

We were delayed leaving the car park because a lady had driven the wrong way to reverse into a space and was then pipped at the post by another impatient driver resulting in the lady stuck in a tight spot. The queue forming behind us grew as she laboriously reversed back out of the car park into oncoming traffic! We breathed as sigh of relief when we arrived home!

Thinking that was the end of it and pleased with the results of our labours and the final colour  and tile decisions I was somewhat dismayed to recieve a letter the following week, It was from some company acting on behalf of the DIY store threatening debt colletion of I didn't pay up a parking fine. To my amazement there was a picture of my car entering and exiting the car park.Apparently there were signs everywhere which were totally lost on me, my mum, and my 12 year old daughter, saying you had only one hour free stay as a customer. In the small print it said you could appeal and appeal I most certainly did. Horrified at the idea of debt collectors turning up at my house - yet having no intention of paying what I percieved to be the most ridiculously unfair car park fine. I composed a letter stating three VERY good reaons why I felt it unreasonable to expect payment and tried to remain logical despite my inner fury at at the injustice.

The letter worked! I had listed the fact I was with my elderly mother and to expect decisions to be made in an hour when purchasing the items we did was unreasonable, I listed the fact that we had NOT seen any signs warning us of the hour limit, and my final reasoning was the fact we had been severely delayed exiting the car park taking us well over the allocated hour.

The fact my mother is a sprightly and tenacious 77 year old who, on hearing about the fine had insisted on speaking with the manager if the DIY store is neither here nor there....my letter had apparently done the job.

Power to the people!